Service Level Agreement
The IRIS standard Agreement includes a SLA of highest level.
All IRIS applications run on a server location with hihest degree of secuity and safety...
- Uptime: Average uptime guaranteed not less than 99,7%
- Support Response Time: Within 1 working hour (office hour)
- Critical Support Response Time: Within 15 minuts (24/7/365)
- Backup: Standard is 8 days running backup. Yearly storage on separate media. Additional backups optional.
- Recovery of data: Guaranteed within 60 working hours