Service Level Agreement

The IRIS standard Agreement includes a SLA of highest level.

All IRIS applications run on a server location with hihest degree of secuity and safety...

  • Uptime: Average uptime guaranteed not less than 99,7%
  • Support Response Time: Within 1 working hour (office hour)
  • Critical Support Response Time: Within 15 minuts (24/7/365)
  • Backup: Standard is 8 days running backup. Yearly storage on separate media. Additional backups optional.
  • Recovery of data: Guaranteed within 60 working hours